Frequently Asked Billing Questions


Why did I receive a bill from your company?

You were identified as the owner of the parcel that has been abated to meet compliance with local ordinances.

Who authorized you to access my parcel?

The authorized representative from your fire agency/city who ordered the abatement, pursuant to sections 14900 and 14901 of the California Health and Safety Code.

What happens if I don't pay my bill?

Ultimately if the bill is not paid, a notice of abatement will be placed on the parcel. If the bill remains unpaid it will eventually go onto the property taxes.

Can I make payments on my bill?

This is handled on a case-by-case basis, please contact the billing department.

Why am I being charged an administration fee if I cleared the Violation from my parcel?

There are a number of reasons why an administration fee is charged, one of the main reasons is because it was not cleaned until after the legal deadline, please contact the billing department for further explanation.

How do I know exactly what work was performed that I am being charged for on my parcel?

There are several documents to identify and support the work completed to bring your parcel into compliance with local ordinances. The billing department will have this information.

You only list a P.O. Box number on the bill, what is the address of your office?

As with most companies, all business related to our billing department is conducted via telephone or mail.

Billing Contact Form